Lost ‘download and install’ email
If you have lost the ‘download and install email’, or did not receive it, you can contact us and request that your email be re-sent. You will need to quote the reference number you received when you registered.
Alternatively, if you were registering for a Standard AUSkey, you can ask an Administrator AUSkey user in your business to:
- log in to AUSkey Manager and select Cancel download under Manage AUSkeys - Awaiting download.
- register you for a new AUSkey under Register new AUSkeys.
Once you are registered again you will receive a new email with instructions on how to set up your AUSkey.