How to check AUSkey records
myGovID is a digital identity credential that is unique to an individual. Individuals will access their myGovID via their smart device when logging in to government online services for both personal and business or work purposes.
RAM will allow business associates listed on the Australian Business Register (ABR) to link their business and authorise representatives to act on their behalf.
This guide is to support individuals and businesses in making the move from AUSkey to myGovID and RAM. RAM has an Import AUSkey function available. This function makes it easy to transfer permissions (as granted in Access Manager) and preferences of existing AUSkey users associated with your business.
Before you use this function we recommend you ensure your AUSkey records are up to date. This will save time and ensure that the right people have access to your business information.
How to check AUSkey records
There are two parts to this process outlined in the guides below:
- How to view/update AUSkey records in AUSkey Manager
- How to view/update AUSkey records in Access Manager
How to view and update AUSkey records in AUSkey Manager
You need to have an Administrator AUSkey to update AUSkey records in AUSKey Manager.
1. Go to Update your AUSkey details and select AUSkey Manager
2. The login screen will display.
Select your AUSkey from the drop-down menu, enter your password and select Continue.
3. Once logged in, on the left hand menu find My business then select Manage AUSkeys.
4. A list of AUSkey users will display.
If the details are correct, no further action is required in AUSkey Manager. Follow the steps to view or update AUSkey records in Access Manager.
If the details of a user are outdated, select that user from the list. Only one user can be updated at a time.
Note: If a user’s status is ‘Inactive’ their AUSkey is already cancelled or expired.
5. Choose the relevant action and select Update details.
Note: The only detail you cannot update is the AUSkey holder’s name. If the name isn’t correct you should cancel the AUSkey by selecting Cancel AUSkey holder.
6. If cancelling an AUSkey holder details, select Submit to confirm the cancellation.
Repeat step 4 if you need to update another user.
To learn more about updating your AUSkey records in AUSkey Manager, visit Australian Business Register – AUSkey.
How to view and update AUSkey records in Access Manager
You must be an AUSkey Administrator, principal authority (in RAM) or authorisation administrator (in RAM) to update AUSkey records in Access Manager.
1. Go to Access Manager and log in using your myGovID or AUSkey.
2. If you are using an AUSkey, select from the drop-down menu, enter your password and select Continue.
If you are using myGovID, enter your email (as used to set up your myGovID) followed by your verification code in your myGovID app.
3. Once you’re logged in, select Access and permissions from the left hand menu.
4. A list of users will display. If the details are correct, no further action is required. If details are outdated, select the relevant user from the list. Only one user can be updated at a time.
5. Update the user’s permissions in the table under My Business Details and select Save. If you need to remove the user’s access and permissions, select Remove account.
6. If you have chosen to remove the account, select Confirm to complete the action.
7. The user can be viewed by selecting Past credential holders history on the Access and permissions screen.
If required, the user's access and permissions can be restored by selecting Restore.
To learn more about updating your AUSkey records in Access Manager, visit Using Access Manager.