ABR data - Making it easier to do business with Service NSW
Service New South Wales (NSW) is the one-stop shop for businesses and individuals when conducting NSW government transactions. Recently it has provided a range of support services to small businesses and people affected by the bushfires and COVID-19, with the help of the Australian Business Register (ABR) data.
ABR data, via the Identifier Search web service, has been integrated into Service NSW transactions to enhance fraud and security controls. It also helps business applicants’ complete online forms quicker and easier by prefilling the Australian business number (ABN) information held on the ABR.
Integrating ABR data has resulted in a much more efficient application process. This meant a faster processing time, with some applications assessed automatically for Service NSW, NSW businesses and individuals.
Service NSW has received positive feedback on these improvements, with one customer saying “When I typed in the ABN, it searched the business, and the information just showed up! I think that's a good thing".
ABR data also proved invaluable for Service NSW during the bushfires and COVID-19. The data played a major role in delivering timely support to NSW residents. To date in 2020, the ABR data has assisted in the delivery of:
- 3,180 Volunteer Firefighter Payments
- 3,490 Small Business Bushfire Recovery Grants
- 20,120 Small Business Bushfire Support Grants
- 57,738 Small Business COVID Support Grants
- 36,454 Small Business COVID Recovery Grants
From January to August 2020, 120,982 grants and payments have been made to small business owners of NSW which has totalled in excess of $880 million.