Accessing our online services with myGovID and RAM
To access our online services on behalf of a business or entity you will need to use the following.
- myGovID – an app you download to your smart device. It lets you prove who you are when using government online services. It is different to a myGov account.
- Relationship Authorisation Manager (RAM) – an authorisation service that allows you to act on behalf of a business or entity online when linked with your myGovID. You will use your myGovID to log in.
On this page:
Everyone who accesses our online services on behalf of a business or entity needs their own myGovID. Your myGovID is unique to you and cannot be shared. As it is your personal identity you should set it up using a personal email address.
To set up your myGovID, download the free myGovID app from the App Store or Google Play.
The myGovID app is compatible with most smart devices.
Prove your identity
To access our online services your myGovID requires a Standard identity strength. To achieve this, you need to verify two of the following Australian identity documents (your name must match on both):
- passport (not more than three years expired)
- driver’s licence (including learner permit)
- birth certificate
- visa (using your foreign passport)
- citizenship certificate
- Medicare card - once you verify one of the documents above in the app, you’ll have the option to add your Medicare card.
If your name does not match across your identity documents, you may be able to use a marriage certificate or change of name certificate (Tasmania, South Australia, Northern Territory and Australian Capital Territory) to link your documents.
To access our online services on behalf of a business or entity, you need to link your myGovID to the business using RAM.
Find out how by selecting your role:
- Principal authority (including primary person) – person responsible for a business or entity
- Authorised user or administrator – someone who acts on behalf of a business or entity
As the principal authority, you need to start the process for the business or entity by linking your Australian business number (ABN) to your myGovID (with a Standard identity strength) in RAM.
A principal authority or authorisation administrator that is already acting on behalf of the business online, can authorise you in RAM to act on behalf of the business.
The principal authority is either a:
- sole trader
- eligible individual associate listed on an ABN in the Australian Business Register (ABR), such as a
- primary person (no individuals listed as an associate in the ABR) such as a
- director of a corporate trustee
- authorised contact for a government agency
- responsible person for an Australian charity.
Once linked, you can access our online services on behalf of your business or entity and start authorising others to act on behalf of your entity.
If you access our online services on behalf of a business or entity, you will need to set up a myGovID. Use your myGovID to log in to RAM to accept an authorisation to act on behalf of a business or entity online.
Authorisation administrators are able to set up authorisations for others in RAM.
If you use Standard Business Reporting (SBR)-enabled software to interact with our online services, you need to create a machine credential, unless your software is cloud-based. In this case, your digital service provider will build the credential into your software.
For desktop or locally hosted software you need to create a machine credential using RAM. To start, the principal authority should set up a myGovID and link their ABN in RAM. They can then create a machine credential or authorise a machine credential administrator to do so.
- How to create new authorisations using RAM
- How to accept an authorisation in RAM
- How to manage authorisations in RAM
- How to create new machine credentials in RAM
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