Accessing our online services with myGovID and RAM

To access our online services on behalf of a business or entity you need to use:

  • myGovID – an app you download to your smart device that lets you prove who you are when using government online services. It is different to a myGov account.
  • Relationship Authorisation Manager (RAM)  – an authorisation service that allows you to act on behalf of a business or entity online when linked with your myGovID. You'll use your myGovID to log in.

On this page:

Set up your myGovID

Everyone who accesses our online services on behalf of a business or entity will need their own myGovID. Your myGovID is unique to you and cannot be shared. As it is your personal identity you should set it up using a personal email address.

To set up your myGovID, download the free myGovID app from the App Store or Google Play.

Next steps:
 

Apple app store logo

Download from the App store

 

Google play store logo

Download from Google Play

Compatible devices

The myGovID app is compatible with most smart devices using either:

  • iOS 10 or later on Apple devices
  • Android 7.0 (Nougat) or later this excludes devices that use Android Go operating system, such as Android One.

Proving your identity

To access our online services your myGovID will require a Standard identity strength. To achieve this you'll need to verify two of the following Australian identity documents:

  • passport (not more than three years expired)
  • driver’s licence (including learner permit)
  • birth certificate
  • Medicare card.

In future, you’ll be able to use other types of identity documents.

If your name doesn’t match across your two identity documents, you may be able to use a marriage certificate or change of name certificate (Tasmania, South Australia, Northern Territory and Australian Capital Territory) to link your documents.

See also:

Link your myGovID in RAM

In order to access our online services on behalf of a business or entity your myGovID needs to be linked to an ABN in RAM. Find out how to link your myGovID to a business or entity by selecting your role:

Principal authority (including primary person)

As the principal authority, you’ll need to start the process for the business or entity by linking your Australian business number (ABN) to your myGovID (with a Standard identity strength) in RAM. The principal authority is either a:

  • sole trader
  • eligible individual associate listed on an ABN in the Australian Business Register (ABR), such as a trustee, director or partner
  • primary person (no individuals listed as an associate in the ABR) such as a director of a corporate trustee, authorised contact for a government agency or responsible person for an Australian charity.

Once linked, you can access our online services on behalf of your business or entity and start authorising others to act on behalf of your entity.

See also:

Authorised user or administrator

Watch:

If you access our online services on behalf of a business or entity, you’ll need to set up a myGovID. You’ll use your myGovID to log in to RAM to accept an authorisation to act on behalf of a business or entity online.

Authorisation administrators are able to set up authorisations for others in RAM.

See also:

Business software user

If you use Standard Business Reporting (SBR)-enabled software to interact with our online services, you'll need a machine credential.

If you use cloud-based SBR-enabled software, your digital service provider will build the credential into your software.

If you use desktop or locally hosted software you'll need to create a machine credential using RAM. To start, the principal authority should set up a myGovID and link their ABN in RAM. They can then create a machine credential or authorise a machine credential administrator to do so.

Watch:

Next steps:

See also:

Need help

Visit the myGovID and RAM websites for help and support.

Trademarks and attributions

Android, Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the US and other countries and regions. App Store is a service mark of Apple Inc.

Last modified
1 Apr 2020
ID
227