Accessing our online services with myGovID and RAM
To access our online services on behalf of a business or entity you will need to use:
- myGovID – an app you download to your smart device that lets you prove who you are when using government online services. It is different to a myGov account.
- Relationship Authorisation Manager (RAM) – an authorisation service that allows you to act on behalf of a business or entity online when linked with your myGovID. You'll use your myGovID to log in.
On this page:
Everyone who accesses our online services on behalf of a business or entity needs their own myGovID. Your myGovID is unique to you and cannot be shared. As it is your personal identity you should set it up using a personal email address.
To set up your myGovID, download the free myGovID app from the App Store or Google Play.
The myGovID app is compatible with most smart devices using either:
- iOS 10 or later on Apple devices
- Android 7.0 (Nougat) or later – this excludes devices that use Android Go operating system, such as Android One.
Proving your identity
To access our online services your myGovID requires a Standard identity strength. To achieve this you will need to verify two of the following Australian identity documents:
- passport (not more than three years expired)
- driver’s licence (including learner permit)
- birth certificate
- visa (using your foreign passport)
- Medicare card.
You can verify your two documents in any order, but if you are using your Medicare card we recommend you verify it as your second document.
If your name doesn’t match across your two identity documents, you may be able to use a marriage certificate or change of name certificate (Tasmania, South Australia, Northern Territory and Australian Capital Territory) to link your documents.
In future, you’ll be able to use other types of identity documents.
To access our online services on behalf of a business or entity your myGovID needs to be linked to an ABN in RAM. Find out how to link your myGovID to a business or entity by selecting your role:
- Principal authority (including primary person) – person responsible for a business or entity
- Authorised user or administrator – someone who acts on behalf of a business or entity
As the principal authority, you need to start the process for the business or entity by linking your Australian business number (ABN) to your myGovID (with a Standard identity strength) in RAM. The principal authority is either a:
- sole trader
- eligible individual associate listed on an ABN in the Australian Business Register (ABR), such as a trustee, director or partner
- primary person (no individuals listed as an associate in the ABR) such as a director of a corporate trustee, authorised contact for a government agency or responsible person for an Australian charity.
Once linked, you can access our online services on behalf of your business or entity and start authorising others to act on behalf of your entity.
If you access our online services on behalf of a business or entity, you will need to set up a myGovID. Use your myGovID to log in to RAM to accept an authorisation to act on behalf of a business or entity online.
Authorisation administrators are able to set up authorisations for others in RAM.
If you use Standard Business Reporting (SBR)-enabled software to interact with our online services, you need to create a machine credential, unless your software is cloud-based. In this case,your digital service provider will build the credential into your software.
For desktop or locally hosted software you need to create a machine credential using RAM. To start, the principal authority should set up a myGovID and link their ABN in RAM. They can then create a machine credential or authorise a machine credential administrator to do so.
Trademarks and attributions
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